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Topic Started: Thu Sep 27, 2007 7:29 am (69,291 Views)
AWOLangel
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We’re Gonna Need A Bigger Can
Home Improvement Store | Florida, USA

(I was working at the paint desk when a customer calls the store.)

Customer: “Can you mix up my paint and have it ready when I get there? I have the formula.”

Me: “I can take the formula and stage it, but I can’t mix it until you arrive. What is the formula on the can?”

Customer: “It’s got 20% Magenta, 30% Cyan, 30% Yellow Oxide, and 30% White.”

Me: “It says that on the can?”

Customer: “No, that’s what I had them put in last time.”

Me: “Sir, that’s more than 100%. The formula you gave me is impossible to make.”

Customer: “I’ll just come down there and have someone who understands make it for me.” *click*
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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The Spirit Is Willing But The Mind Is Dumb
Video Rental Store | Seattle, WA, USA

Customer: “I have an account at one of your other branches, but I’ve never rented here before.”

Me: “OK, I just need to take a look at a valid photo ID and give them a call to get you set up.” (She holds out her ID card. When I go to take it from her hand, she tightens her grip and refuses to let go.)

Me: “I’m sorry ma’am, but I’ll need to take a look at your ID to confirm that you are who you say you are.”

Customer: “You can see my picture. That’s enough.”

Me: “I’m afraid it isn’t. I need to enter the number on your ID and confirm that it matches the information the other store has in its system.”

Customer: “When I rented at your other store they didn’t ask to do that.”

Me: “If that is in fact the case, they didn’t follow procedure. I’m the manager of this store and if I found out someone on my staff was ignoring this procedure, I’d be quite upset. We need to confirm your identity in order to protect you.”

Customer: *yelling* “My privacy is very important! I know that you’re only saying these things because your computer won’t let you rent to me without something in that field! I don’t want my personal information compromised! Call my regular store and get my id number from them so i can take my movies and never have to come back here and deal with this sort of treatment!”

Me: “I understand that your privacy is important to you. If you would just let me see your ID I can put your information in the system and you can be on your way.”

Customer: “You saw my id! Now call the other store and get my id number from them! My privacy is very important to me!”

Me: “So in the interest of protecting your privacy, you would like me to call the other store, on a Friday night, at 7:00 PM, and have the clerk read your ID number over the phone, out loud, in the middle of the store.”

Customer: “Yes!”

Me: “Instead of just letting me enter the information from your ID.”

Customer: “Yes! Why is this so hard to understand?!”

Me: “Because that would seem to be a much greater risk to your privacy than–”

Customer: “Just do your job and respect my privacy! My privacy is very important to me!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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A.I.: Alarming Idiocy
Retail | Burbank, IL, USA

(I pick up a phone call transferred from our operator and hear what’s clearly a kid on the phone with parents in the background.)

Me: “Thanks for calling Burbank ****, how may I help you?”

Customer: “Hi, my video game system stopped working. I want you to fix it.”

Me: “Well, what seems to be the problem with the system?”

Customer: “There’s red lights on it - is that those ‘rings of death’?”

Me: “The red lights are kind of an error message - when did purchase the system?”

Customer: “It’s like a year old.”

Me: “Did you purchase our protection plan?”

Customer: “No.”

Me: “OK, you’d have to contact Customer Service for that manufacturer to see if they would still cover the product.”

Customer: “Oh, I bought it at ****.” *naming our competitor* “Would I call them? Could they fix it? I don’t want to talk to the robots!”

Me: “Yeah, if you bought it at another retailer you should probably either contact them or the manufacturer–”

Customer: *interrupting* “I said no robots; I don’t want to talk to the robots!”

Me: “OK…you can file a claim on the manufacturer’s website, or call the retailer you actually purchased the system from. There’s nothing I can really do for you if you didn’t purchase it through our store.”

Customer: *whining* “I don’t want to talk to the robots! I’ll have my mom call the robots.” *hangs up*

Me: “…”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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When Library Virgins Attack
Library | Melbourne, Australia

Library patron: *hands me a DVD* “Why don’t you have the first season of this?”

Me: “We probably do, let me check…” *looks it up* “…yes, we do have it. It’s out on loan right now but I can reserve it for you.”

Library patron: “On loan? What do you mean?”

Me: “Someone borrowed it.”

Library patron: “Borrowed it? I don’t understand.”

Me: “They took it home.”

Library patron: “Oh. Why?”

Me: “They wanted to watch it?”

Library patron: “When are they bringing it back?”

Me: “Well, it’s due back on the 20th.”

Library patron: “Yes, but when are they bringing it back?”

Me: “I… don’t know.”

Library patron: “DVDs are overnight. They should bring it back tomorrow.”

Me: “No, DVDs are loaned for three weeks, same as books.”

Library patron: “Three weeks?! I’ve been watching them the day I take them and returning them the next day! No one told me it wasn’t an overnight loan!”

Me: “So… shall I put a reserve on this?”

Library patron: “Yes, I’ll pick it up tomorrow.”

Me: “…”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Sounds Like A Pro Bonehead Case
Law Firm | Chicago, IL, USA

Me: “[Law firm], how can I help you?”

Caller: “Is this the lawyer’s office?”

Me: “Yes, it is.”

Caller: “What’s y’all’s phone number?”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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May We Suggest The Child Protective Services Ride
Amusement Park | Wisconsin, USA

(I am working at the bumper cars at an amusement park, where there is a height restriction. A guy comes up with his son who is clearly too short.)

Me: “I’m sorry sir, your son is too short to ride on the bumper cars.”

Customer: “I just waited for 2 hours in line to go on the bumper cars, and you won’t let my son ride!?”

Me: “I’m sorry, but there are signs outside that show the height restrictions before you got in line.”

(The customer then proceeds to grab his son around the throat and lift him up by the neck and holds him up to the sign.)

Customer: “There! Now he’s tall enough!”

Me: “Get the h*** out of here!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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Gummy
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Me in 10 years^^^

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Me in 10 years^^^

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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Me in 10 years^^^

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