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Topic Started: Thu Sep 27, 2007 7:29 am (69,428 Views)
AWOLangel
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The (Brain) Damage Has Already Been Done
Emergency Call Center | Germany

(Note: 1-1-2 is Germany’s version of 9-1-1.)

Me: “1-1-2, what’s your emergency?”

Caller: “Oh my god! Help me! Help me!”

Me: “Calm down, please. Can you tell me what happened, if someone is hurt and where you are?”

Caller: “I’m at home, and my brain stopped working!”

Me: “Your brain…stopped working? Sir, if your brain would stop working, you would be dead. Can you tell me exactly what happened? Are you bleeding?”

Caller: “No, no. But my brain stopped working! At least half of it! Oh my god, will the other half stop working as well?! Will I die?! My wife was right! I can’t believe it!”

(At this point, I’m unsure what to do. The man is really in a state of panic, but sounds otherwise fine.)

Me: “Sir, is your wife at home? Can I speak to her? If not, please tell me exactly what you did when your…brain stopped working.”

Caller: “I watched soccer! And drank beer! My wife always told me ‘When you don’t stop that crap, your brain will stop working’ and now it did! I was sitting on the couch and turned my head to look at the clock and suddenly I can’t move my head anymore because the left side of my brain stopped working! Help!”

Me: “Sir, it sounds like you only cricked your neck!”

(I start describing him what a cricked neck feels like and he agrees that this is indeed his problem and that he’ll see a doctor in the morning. I’m about to end the call, when…)

Caller: “Hey, dude…”

Me: “Yes?”

Caller: “Is she right?”

Me: “Who?”

Caller: “My wife. You seem to know a lot about medicine and stuff, so can my brain really stop working from watching too much soccer and drinking beer?”

Me: “Well, alcohol is known for indeed killing brain cells when you drink too much, but you won’t–”

Caller: “Oh my god! Thank you! I thought she was only kidding me, but when you say it, then I’ll stop! Thank you so much for saving my life! Thank you!”

Me: “Wait, I didn’t say–”

Caller: *hangs up*
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AWOLangel
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While We’re At It, Let’s Find Your Lost Marbles Too
Grocery Store | Springfield, VT, USA

(I’m a cashier at a grocery story and recently lost my voice. I just cashed out the following customer…)

Customer, to supervisor: “She was very rude! She didn’t speak to me once during the order!”

Supervisor: “I apologize for the inconvenience, ma’am, but this cashier has lost her voice.”

Customer: *totally serious* “Oh. Are you looking for it?”
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AWOLangel
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What’s A Few Years Hard Labor Anyway
Insurance Call Center | Minneapolis, MN, USA

(Note: I work in the call center of a major insurance company.)

Customer: “I just received this form…what does it mean?”

Me: “That is letting you know how much interest income you received last year that we reported to the IRS.”

Customer: “But, I don’t want the IRS to know!”

Me: “I’m sorry, but we’re legally obligated to report that information to the IRS.”

Customer: “Do you do everything the government tells you to?!”

Me: “Umm…yes?”
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AWOLangel
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Ultra Short Term Memory
Tech Support | Belgium

Caller: “I forgot the password for my computer. Can you help?”

Me: “Sure, let me just get your account information and you can enter a new password.”

Caller: *gives me her information*

Me: “Okay, you can enter a new password now.”

Caller: “Okay, done.”

Me: “Well, tha–”

Caller: “S***! I forgot it again!”
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AWOLangel
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Sticky, Tricky and Picky
Retail | New Jersey, USA

(I was working in Customer Service, and a woman walked up with a Nintendo DS and her receipt. She had our protection plan purchased, so I sent her to one of the agents to take a look at it. The following conversation took place.)

Agent: “Hello ma’am, how can I help you today?”

Customer: “I need you to take a look at my son’s DS. It isn’t working anymore.”

Agent: “Well, let’s see here.” *opens the DS and clears his throat* “Uh, ma’am? There’s jelly in here…”

Customer: “Oh! I know! My son was playing his DS while eating a peanut butter and jelly sandwich and dropped it on the DS. Is it unfixable? Am I going to have to get a new one? Can I get a DSi instead?”

Agent: “We can’t do anything for it, actually.”

Customer: *starting to get angry* “Why not?”

Agent: “This protection plan does not cover accidental damage.”

Customer: “This is ridiculous! I am not paying for another DS! You’re doing something for me!”

Agent: “I’m sorry, but I can’t. Like I said before, we don’t cover anything accidental.”

Customer: “Then I did it on purpose! Will you fix it now?!”

Agent: *sliding the DS back to the customer* “No…”
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AWOLangel
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Over The Gray, Bland Rainbow
Video Store | Maryland, USA

Customer: “Something is wrong with this movie - the box said it was in color, but it’s black and white.”

Me: “Haven’t you ever seen ‘The Wizard of Oz’ before?”

Customer: “No, but it says ‘color’ on the box.”

Me: “The beginning is in black and white - it will turn to color.”

Customer: “Well, that’s just stupid.”
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AWOLangel
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Serf and Turf
Coffee Shop | Carlsbad, NM, USA

Customer: “Where are all of your baked goods?!”

Me: “We’re going to be closing here in about five minutes, and we usually don’t bring out any fresh baked goods at this time–”

Customer: “Well, in Europe they bake all day long!”

Me: “Well…we do things a bit differently in America. Would you perhaps like some of our half-priced baked goods?”

Customer: “Eh, no…what’s this thing?” *pointing*

Me: “A baguette.”

Customer: “Yeah, I’ll have that.”

Me: “OK…would you like me to cut that up for you and give you some butter?”

Customer: “Nah, I’ll just bite chunks off of it.”

Me: “…”
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AWOLangel
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for the redneck trekfan?
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AWOLangel
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ouch!
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AWOLangel
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what people say about serial killers
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AWOLangel
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for the promiscuous trek fan
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AWOLangel
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the UFP symbol
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AWOLangel
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if you go to a lot of cons
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AWOLangel
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for bad dogs
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AWOLangel
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always a good idea
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magentastorm
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Randomer than you since 1992

AWOLangel
May 9 2009, 02:52 PM
The (Brain) Damage Has Already Been Done
Emergency Call Center | Germany

(Note: 1-1-2 is Germany’s version of 9-1-1.)

Me: “1-1-2, what’s your emergency?”

Caller: “Oh my god! Help me! Help me!”

Me: “Calm down, please. Can you tell me what happened, if someone is hurt and where you are?”

Caller: “I’m at home, and my brain stopped working!”

Me: “Your brain…stopped working? Sir, if your brain would stop working, you would be dead. Can you tell me exactly what happened? Are you bleeding?”

Caller: “No, no. But my brain stopped working! At least half of it! Oh my god, will the other half stop working as well?! Will I die?! My wife was right! I can’t believe it!”

(At this point, I’m unsure what to do. The man is really in a state of panic, but sounds otherwise fine.)

Me: “Sir, is your wife at home? Can I speak to her? If not, please tell me exactly what you did when your…brain stopped working.”

Caller: “I watched soccer! And drank beer! My wife always told me ‘When you don’t stop that crap, your brain will stop working’ and now it did! I was sitting on the couch and turned my head to look at the clock and suddenly I can’t move my head anymore because the left side of my brain stopped working! Help!”

Me: “Sir, it sounds like you only cricked your neck!”

(I start describing him what a cricked neck feels like and he agrees that this is indeed his problem and that he’ll see a doctor in the morning. I’m about to end the call, when…)

Caller: “Hey, dude…”

Me: “Yes?”

Caller: “Is she right?”

Me: “Who?”

Caller: “My wife. You seem to know a lot about medicine and stuff, so can my brain really stop working from watching too much soccer and drinking beer?”

Me: “Well, alcohol is known for indeed killing brain cells when you drink too much, but you won’t–”

Caller: “Oh my god! Thank you! I thought she was only kidding me, but when you say it, then I’ll stop! Thank you so much for saving my life! Thank you!”

Me: “Wait, I didn’t say–”

Caller: *hangs up*

:liz: :liz: :liz: :liz:
OMG! So sad! But so funny! _lmao_
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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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