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Topic Started: Thu Sep 27, 2007 7:29 am (68,942 Views)
AWOLangel
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Happy Hour, Right Day, Wrong Year
Bar | Minnesota, USA

Customer: “Is it true that you give out free drinks on people’s birthdays?”

Me: “It’s true we’ll give you one free drink, yes, but I need to see your ID to confirm it’s your birthday.”

Customer: *hands over ID*

Me: “Yeah, it’s your birthday. Pity you can’t legally drink ’til your next one.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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One Tag To Name Them All, And In The Darkness Find Them
Restaurant | Greenfield, MA, USA

(I work at a fast food restaurant and after work, I go to the grocery store still in uniform to pick up dinner.)

Customer: “Hello, can you tell me where the [item] is?”

Me: “Oh, I’m sorry, but I don’t work here. I work across the street at [restaurant].” *I point to my hat with the company logo*

Customer: “Why are you pointing at your hat? I don’t understand. Are you going to take me to the [item] or not?”

Me: “I’m really very sorry, but I don’t work here. I can’t help you.”

Customer: “But you have a name tag!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Getting Landlines Tangled
Call Center | Ireland

(I call the customer.)

Customer: “Hello?”

Me: “Hello, this is AWOLangel , may I please speak to [customer]?”

Customer: “Yes, speaking.”

Me: “I am calling from [company name]. There is a slight issue with your account. Do you have a moment to discuss this issue now?”

*long pause*

Customer: “Hello? Hello?! Sorry, I have terrible reception here.”

Me: “Sir, I am speaking to you on your home phone.”

Customer: “What?!” *hangs up*
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Bride Denied
Retail | Iowa City, IA, USA

(Two women walk in.)

Me: “Hi how can I help you?”

Customer: “We’d like to return this dinnerware set. It comes from a registry so here that is also.”

Me: “Okay. Is there anything wrong with it?”

Customer: “No, we just decided we didn’t like the bride that much.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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Ltpondwater9
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**Tomahawk Chop**
:fingerscrossed: Rally cap time!!! Again!!!
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AWOLangel
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from not always right

The Pen Is Mightier Than The Brain
Call Center | Los Angeles, CA, USA

Me: “I’m about to give you your account number. Do you have a pen handy?”

Caller: “What’s a pen-handy?”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Popcon
Movie Theater | Calgary, AB, Canada

(A customer walks up holding a large red bag of popcorn to be refilled.)

Customer: “Hi, could I please get a refill?”

Me: “Did you buy this popcorn today?”

Customer: “Yes.”

Me: “Oh, that’s weird because we stopped selling these popcorn bags a month ago. We have black bags now.”

Customer: “Oh…”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Very Low Key Driver
Call Center | Norway, Europe

Caller: “Hi, I need help to open my car. The beeper doesn’t work.”

Me: “Okay, have you tried to see if the keys work?”

Caller: “What do you mean?”

Me: “The car keys. They’re attached to the beeper.”

Caller: “Uh… how do I use them?”

Me: “Just like you would unlock anything that’s closed.”

Caller: “I don’t understand. I need to open the door to my car. How do I use keys to do that?”

Me: “You uh… put the key in the keyhole, turn it around and open the door.”

Caller: *pause* “Oh! Do you mean like the same way you
open the door to a house?”

Me: “Yes, it’s quite similar to that.”

Caller: *very enthusiastic* “Wow, okay! I’ll try that! If that doesn’t work, I’ll call right back!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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This Child Has Few Reservations
Camp | Asheville, NC, USA

Child: “Excuse me, but I have a question.”

Me: “What is it?”

Child: “Do you believe in Native Americans?”

Me: *slight pause* “Yes. Yes, I do.”

Child: “That’s good to know.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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A Few Knights Short Of A Round Table
Medieval Fair | Germany

(I am a dressmaker who specializes in historical clothing. I have made several dresses to illustrate the evolution of fashion over the centuries. These dresses hang in the back of our stall, each labeled with the proper century.)

Customer: *rushes up an points to the 15th-century dress* “Oh, that’s my dress there!”

Me: “Yes, it’s beautiful, isn’t it? Would you like to try it?”

Customer: “I’d like to buy it. It’s exactly my dress.”

Me: “Your dress?”

Customer: “Yes. I had past-life regression last week. And I wore this dress while I was waltzing with King Arthur 500 years ago!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Stupidity In Bloom
Restaurant | Long Beach, CA, USA

(We have run out of sandwiches that had meat and are only left with garden/veggie burgers.)

Customer: “What’s that?”

Me: “It’s a veggie burger, so there’s no meat in it. We call it a garden burger here.”

Customer: “Garden burger? So there are flowers in there?”
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AWOLangel
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Half Past Wine
Fast Food | Scottsdale, AZ, USA

(It was past closing time, all the lights were off and the gate was half closed. I came out of the back to find a woman standing in the store.)

Me: “I’m sorry ma’am, we’re closed.”

Customer: *slurred* “But I need to buy some peanut butter.”

Me: “I’m sorry, you’ll have to come back tomorrow morning, we open at 10.”

Customer: “I thought you were open till 9? You shouldn’t be closing early. That’s bad business.”

Me: “It’s past 9, ma’am.”

Customer: “But the bartender downstairs said it was another half hour until all the stores closed.”

Me: “How long ago was that?”

Customer: “It couldn’t have been too long. I only had a couple of drinks after he told me.”
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AWOLangel
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Make A Bullet Point About Bertha
Call Center | Peoria, IL, USA

Me: “Sir, do we need to speak with anyone other than yourself to gain access onto your property?”

Customer: “No, no. My wife will be home. Oh yeah, and Bertha.”

Me: “Bertha, sir?”

Customer: “Bertha’s my shotgun, in case any of your technicians decide to get kinky with my wife.”
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AWOLangel
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Excess Of XY
Assisted Living Home | Hilton, NY, USA

Me: “Hi, My name is Randi, I’ll be taking your order tonight.”

Old man: “Randi? That’s a boy’s name.”

Me: “No, it’s spelled with a ‘Y’. Mine is spelled with an ‘I’. I’m a girl.”

Old woman: “Leave her alone, maybe she’s both! They have those nowadays.”
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AWOLangel
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These Are Not The Coins You Are Looking For
Grocery Store | Salem, OR, USA

(I have just finished ringing up a small order for a man and his 20-year-old son. Their change is only three cents, and they have already started walking away before I could hand it to them.)

Me: “Wait, I’ve still got your change, unless you don’t want it.”

Customer’s son: *doing Jedi hand wave* “We want our change.”

Me: *at the same time* “You don’t want your change.”

(We both wait a beat, then everyone in line breaks out laughing. We hadn’t practiced it, either.)
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AWOLangel
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No Aptitude For Latitude, Part 2
Gift Shop | Anchorage, AK, USA

(I am talking to a woman on the phone who needs to call back the next day. She is in Texas).

Caller: “What time is it there?”

Me: “Three thirty.”

Caller: “In the morning?”

Me: “No, in the afternoon.”

Caller: “Oh. Of what day?”

Me: “Saturday. We’re only three hours different from you.”

Caller: “Really?” *pause* “Is it snowing?”

Me: “No ma’am, its August. Its nice and sunny out.”

Caller: “Oh wow!”
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spocklet
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Live long and prosper.....!!

:liz: :liz: :liz: :liz: :liz:

I know these people sooo well !! :yes:
R.I.P. Gummy, we'll miss you bro
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AWOLangel
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Chinchilla, I Choose You
Pet Store | San Diego, CA, USA

Customer: “Hi, I’m looking for a pet for my daughter. I think she’d like one of those furry things. You know, a pikachu?”

Me: *pause* “A pikachu?”

Customer: “Yeah, you know. It looks like a hamster and a rabbit put together.”

Me: “Do you mean a chinchilla?”

Customer: “Yeah! That’s it!”
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AWOLangel
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Magic Marker
Deli | Victoria, BC, Canada

Customer: “Excuse me, I want a piece of this cheese but the only one you have expires tomorrow.”

Me: “Sorry, it looks like we’re sold out of that kind. Our truck comes in tomorrow though.”

Customer: *holding out the piece of cheese* “Well just put more days on it then!”

Me: “Pardon?”

Customer: “Just put more days on this piece!”

Me: “You want me to print a new label with a different expiration date?”

Customer: “Yeah!”

Me: “Ma’am, no matter what the label says, the cheese is going to expire tomorrow.”

Customer: “That’s just stupid!”
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AWOLangel
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Try Telling That To The Banks
Retail | Garland, TX, USA

(I am working the returns counter when a couple walks in with a set of weights.)

Me: “How can we help you today?”

Customer: “Yeah, we need to return this. It’s the wrong color.”

Me: “Okay, do you have your receipt?”

Customer: “Yes. But we’re going to do an exchange for something cheaper. Is it alright if we get what’s left over on a gift card?”

Me: “Sure.”

(The couple go shopping and come back. We go through the transaction.)

Me: “Alright, so $60.00 will be credited back. Do you have the credit card you used?”

Customer: “But we wanted the extra on a gift card.”

Me: “Yes, but since theft is a common problem, it’s store policy to check your ID first. I just need to verify that you have the original card.”

Customer: “But we want the extra on a gift card. Do you understand? What’s left over, on a gift card!”

Me: “Yes, I understand, but I need to see the original card first.”

Customer: “But I don’t have it. I don’t own that card!”

Me: “Then I’m afraid we can’t do this transaction.”

Customer: “No, you don’t understand. I want what’s left over on a gift card, so that my wife can use it!”

Me: “Yes, but sir, it’s illegal for us to take somebody else’s money without their permission.”

Customer: “God D*****! Since when do you need permission to get somebody else’s money?”
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