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Topic Started: Thu Sep 27, 2007 7:29 am (69,026 Views)
Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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Gummy
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Me in 10 years^^^

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AWOLangel
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A Nasty Case Of Selective Hearingitis
Call Center | Salt Lake City, UT, USA

(I was working for the billing department for a big cable company. I speak English clearly, but it’s my second language.)

Lady: “I just got my bill and it says I owe you $400 in adult films, but I haven’t watched them.”

Me: ”I apologize for the inconvenience, but we got that information from your receiver. Do you think maybe somebody in your house might ordered them?”

Lady: ”No, there’s only me and my nephew.”

Me: ”How old is your nephew?”

Lady: ”He’s 14 years old, but he would never do that! I need you to credit my account for the whole amount.”

Me: ”Again, I apologize for the inconvenience but I won’t be able to do this at this time. I see we have credited your account twice in the last six months.”

Lady: ”I need the credit NOW, you hear me!”

Me: ”I understand your frustration, but as I told you before it’s impossible for me to do that at this moment.”

Lady: “What? What did you say? I can’t understand you… you have a really thick accent!”

Me: “I apologize, I said I won’t be able to credit your account at this time.”

Lady: “What? You need to learn English before you get on the phones, I can’t understand a word you said!”

Me: “Okay… so would you like me to credit your account for 600 dollars?”

Lady: “Yes, that’s what I’m asking for! THANK YOU…”

Me: ”Oh, so now you understand my English. Sorry, we cannot credit your account at this time.”

Lady: ”Let me speak to a supervisor!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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A Nasty Case Of Selective Illiteracyosis
Call Center | Akron, OH, USA

(Back story: We had a buy 2, get 1 free sale right after Christmas. The sign clearly said “lowest item free”.)

Customer: “Hi, I’d like to buy these…” *shows me two $2.99 games for the Gamecube* “…and get this one free.” *shows me a used copy of Halo 3 for $54.99*

Me: “I’d like a million dollars.”

Customer: “I’m serious!”

Me: “So am I, sir. I’m sorry, thats not how the buy 2 get 1 free works. You’d get one of the $2.99 games free.”

Customer: “THAT’S NOT WHAT THE SIGN SAYS! IT SAYS BUY 2 GET 1 FREE!”

(I take the sign off wall and reads it to customer.)

Me: “Buy 2 games get one free on all used games. Please note that the lowest priced item will be free.”

Customer: “That’s not what the sign says! I’m going to sue you for false advertising!”

Me: “Sir, I don’t believe you can sue me because you can’t read.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Guess Whose Picture Is Next To “Pyrrhic”
Gas Station | Little Neck, NY, USA

(We sell milk for 2.99 a gallon. Some kid pulled the “.” and the “9″ off so it says 29 dollars. Not surprisingly, a lady comes in to buy a gallon and hands me thirty dollars.)

Me: “Ma’am, you just gave me a twenty and 10 singles to buy milk. It’s only $2.99.”

Lady: “Well that’s not what the sign says! it says 29 dollars!”

Me: “But ma’am, you’re paying more money than it actually costs.”

Lady: “I don’t care how much it costs! Just do your job and give me my f**king milk for 29 dollars!”

Me: “Okay, If that’s what you want…” *gives her a dollar back*

Lady: “Thank you! If you had just done your job I would’ve been out of here by now!”

Me: “Have a great day!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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I See Purple Triangles And Rainbows In Your Future
Toy Store | California, USA

(A boy and his mother come up to my register. The boy starts asking questions about the ant farm we have on display.)

Boy: “Can they mate?”

Me: “No, there’s no queen in there.”

Boy: “Oh… so they can’t mate?”

Me: “No, they’re all male.”

Boy: “So they can’t?”

Mother: *turns to boy* “Okay, shut up or go away! You’re being annoying!”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Bang Head Here
Tech Support | London, UK

Me: “Hello, technical support, how can I help?”

Customer: “I don’t know what’s wrong with my computer. Can you tell me?”

Me: “Well… can you explain what’s wrong?”

Customer: “Your job is to tell me what’s wrong.”

Me: “Yes, but unless you help me I can’t tell you what is wrong.”

Customer: “Why? Can’t you guess what’s wrong?”

(I have decided a this point whatever is wrong will be something stupid.)

Me: “Okay, maybe you can’t turn your computer on because it hasn’t got any power.”

Customer: *angrily* “DO YOU THINK I’M STUPID?”

(Suddenly, the customer calms down.)

Customer: “Sorry, you were wrong. It’s plugged in and the light is green. Can you guess what’s wrong? It’s still black on the screen.”

Me: “Well, is your screen on?”

Customer: “Yes, I just said it was. It’s just black!”

Me: “Right click.”

Customer: “Hey, it worked… oh, it was a screensaver. Couldn’t you have guessed it was that at the start?”

Me: *thud thud thud*

Customer: “What was that?”

Me: “Guess.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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A Little Thing Called Responsibility
Palm Beach Gardens, FL, USA | Video Game Store

(I walked into a game store and there was a violent car jacking on the local news where a poor couple had been killed. The only person behind the counter is a good friend of mine and an middle-aged woman walks in.)

Woman: “I can’t believe today’s violence. I blame that, the violent media.”

Me: “Yeah, people are a little crazy these days.”

Woman: *to my friend* “Can I have that Call of Duty 4 there, please?”

My Friend: “Um, who are you buying this for? It’s a little survey the store is doing…”

Woman: “Oh, of course! It’s for my 13-year-old son. ”

(As soon as she left, my friend and I busted out laughing.)
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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More Frisky Than Frail
Retail | Cincinnati, OH, USA

(A man of at least 80 years of age came up to my checkout lane. Here’s what happened as I was bagging his last item.)

Me: “Man, I just don’t think this is gonna fit in here.”

Customer, completely straight-faced: “That’s what she said.”

Me: “I’m sorry?”

Customer, still straight-faced: “That’s what she said.”

(Needless to say, I nearly died of laughter. If there were only more grandfathers like that out there.)
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Some Questions Should Never Be Asked, Part 2
Clothing Store | Riverhead, NY, USA

(A customer approaches one of my cashiers holding two children’s t-shirts with identical logos one boys and one girls. We were having a liquidation sale and all boys’ clothing was 40% off while girls’ clothing was 50% off.)

Customer: “What’s the discount on these?”

Cashier: “One is 40% off and the other is 50% off.”

Customer: “Why are they different?”

Cashier: “One is girls and one is boys.”

Customer: “I don’t understand… what’s the difference between girls and boys?”

Cashier: *without even skipping a beat* “Boys have a penis and girls have a vagina.”

(Cue the entire checkout line laughing.)
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Some Questions Should Never Be Asked
Costume Shop | Chico, CA, USA

Me: “Costume Design & Rental, how can I help you?”

Caller: “Hi, do you guys have any costumes?”

Me: “Yes, we have a 5,000 square foot warehouse.”

Caller: “And do you rent them?”

Me: “Yes, we do.”

Caller: “How much is it?”

Me: “It depends on what kind of costume are you looking for.”

Caller: “I don’t know… can’t you just tell me how much it is?”

Me: “Not without knowing what you want, no.”

Caller: “Fine, whatever.” *click*

(10 minutes later, they call back.)

Me: “Costume Design & Rental, how can I help you?”

Caller: “Do you have any giant penis costumes?”

Me: “… uh, no. I don’t think we do.”

Caller: “Darn.” *click*
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Because PvP In Produce Is Teh Suxxorz
N00b Supermarket | Dayton, OH, USA

(I worked in the meat department of a large, popular convenience store a few years ago. Alongside this, I was both in college, and played World of Warcraft, so I was pretty zonked whenever I worked.)

Customer: “HEY!”

Me: “Hello sir, how can I help you?”

Customer: *scowls* “Where’s LARD?!”

(The name for my character in WoW was Lard. The night before, I ended up having to kick a guildy due to him basically being a moron. After he was kicked, he messaged to me that he was ‘going to get me one day’)

Customer: “… Lard?”

Me: “Um… um!”

Customer: *glares, then looks down* “Oh, here it is.”

(He bends down and picks up a jar of lard from the counter infront of me and walks away, and I breathe a huge sigh of relief. I later found out that the same person deleted his character, rerolled the opposite faction, and leveled him to 70 in order to “Kill Lard and camp his corpse.” I consider that the moment that I won at WoW.)
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Ocean’s Negative Seven
Casino | Bossier City, LA, USA

(A woman walks up to my blackjack table, and sits down without putting any money up for her bet. I assume she’s waiting for the end of the shoe.)

Woman: “How come I didn’t get a hand?”

Me: “I’m sorry, you didn’t have your bet up when the cards came out. I’ll get you on the next.”

(When I get ready to deal the next, I tap the bet box in front of her.)

Me: “You comin’ in?”

Woman: “Yes.”

Me: “It’s a fifteen dollar table.”

Woman: “What?”

Me: “Table minimum is fifteen.”

Woman: “I have to pay to play?”

Me: “Well, if you win, I’ll give you fifteen more and you get to keep all of it.”

Woman: “What happens if I don’t win?”

Me: “At that point it becomes the casino’s money.”

Woman: “That’s stealing!”

Me: “No, that’s gambling.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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I Personally Prefer Poultry With My PCs
Retail | Champaign, IL, USA

(I overheard a fellow salesperson’s sale. He was with a customer but another customer interrupts.)

Customer: “I want to make you offer on this laptop. I give you $650.”

Coworker: “Sorry, sir, the price is $749.”

Customer: *looks at his wife and nods* “I give you $650 plus 3 chicken!”

Coworker: *fighting back a smile* “Sorry, the price is $749.”
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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When You’re A Brand W**re, Every Cent Counts
Bookstore Coffee Shop | Long Island, NY, USA

Me: “Okay, that’ll be $2.00.”

Customer: *shocked* “What? The sign said $1.85! How can it be $2.00?”

Me: “Yeah, $1.85 plus 15 cents for tax.”

Customer: *sighs loudly and opens up her Chanel bag to take two dollars out of her Gucci wallet*
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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AWOLangel
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Even Paranoid Racist Nutjobs Have Bad Days
Cell Phone Customer Support | Lake Mary, FL, USA

(Note: The cell phone provider I worked for does not have call centers outside of North America.They have some in Canada, but that is irrelevant to the following transaction.)

Me: “Thank you for calling C*** Wireless. How can I help you?”

Customer: “I want a credit to my account.”

Me: “Well, I can certainly see what I can do for you sir. What seems to be the issue?”

Customer: “Where am I calling currently?”

Me: “Customer service, sir…?”

Customer: “Where are you located?”

Me: “Lake Mary, Florida.”

Customer: “I want a credit because the last person I spoke to from your company was in India.”

Me: “Sir, we don’t have call centers in India. All our call centers are in North America.”

Customer: “Well, the person I just spoke with had a very heavy middle eastern accent and told me his name was Sam. Now I know he was lying to me, so I want a credit applied to my bill!”

Me: “Sir, this is the United States of America. There are many people in this nation with varying accents. I cannot credit you for speaking to an American with an accent.”

Customer: “I want to talk to your supervisor!”

Me: “Sir, I would be more than happy to allow you to speak with my supervisor. His name is Muhammed Alam… we call him ‘Moe’ for short. ”

Customer: *click*
All that I am, or hope to be, I owe to my angel mother.--Abraham Lincoln
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